Challenges in the telecommunications industry
Telecommunications companies in particular are subject to special telecommunications data protection regulations in addition to general data protection requirements. However, companies that are not active in the telecommunications sector also regularly encounter issues relating to telecommunications data protection.
Should private use of work Internet access, telephones, or email accounts be permitted in your company? Should calls be monitored and recorded when operating an external call center? These questions, particularly those relating to telecommunications secrecy, confidentiality of communications, and processing of traffic data, are subject to sector-specific data protection regulations (including TDDDG and TKG).
…we can handle them with ease thanks to our expertise!
We help you comply with these rules without losing sight of your business goals.
We consider the entire customer life cycle, i.e., we take into account the processing of inventory data from contract conclusion and credit checks to marketing (e.g., based on legitimate interests or consent) and deletion.
In addition, we advise you on the processing of traffic data – from its generation in the telecommunications network to invoicing and deletion.
Thanks to our many years of cooperation with leading providers in the telecommunications industry, we can draw on a wealth of experience in this area. We evaluate data processing from A to Z, prepare risk assessments based on company specifications, brief decision-makers, and conduct audits. We are happy to review security concepts, authorization concepts, and protection requirement analyses and consult with security departments. Together with our partners, we can also help you develop these concepts if necessary.
We also work closely with project teams and decision-makers on large programs, create practical requirement documents, and support their implementation throughout the project. Implementing new legal requirements, introducing new CRM systems or transforming existing systems, migrating customer data to new systems, and supporting company mergers are just some of the projects we have advised on in the past.
